TIJORAT BANKLARIDA MOLIYAVIY XIZMATLAR SIFATINI OSHIRISH YO‘LLARI
DOI:
https://doi.org/10.5281/zenodo.23273517Abstract
Tijorat banklarida moliyaviy xizmatlar sifatini oshirish yo‘llari IMRAD tuzilmasi asosida tadqiq etilgan. O‘zbekiston Respublikasi Markaziy banki va Jahon banki ma’lumotlariga tayangan holda 2021–2026-yillardagi ko‘rsatkichlar dinamikasi qiyosiy va statistik tahlil usullari yordamida o‘rganilgan. Tadqiqot natijalariga ko‘ra, bank tizimining moliyaviy barqarorligi mustahkamlanib borayotgani, shu bilan birga, xizmat ko‘rsatish sifati, moliyaviy inklyuziya va mijozlar murojaatlari bilan ishlash tizimini yanada takomillashtirish imkoniyatlari mavjudligi aniqlangan. Moliyaviy xizmatlar sifatini o‘lchash, natijalarni oshkor etish va sifatni oshirishni rag‘batlantirishga asoslangan uch bosqichli yondashuv hamda uchta amaliy taklif ishlab chiqilgan.Keywords
tijorat banklari, moliyaviy xizmatlar sifati, bank xizmatlari, mijozlar qoniqishi, SERVQUAL, E-S-QUAL, raqamli transformatsiya, masofaviy bank xizmatlari, moliyaviy inklyuziya, iste’molchilar huquqlarini himoya qilish, murojaatlar indeksi, NPS, bank raqobati, davlat ulushi, moliyaviy barqarorlik, moliyaviy savodxonlik, kiberxavfsizlik, O‘zbekistonReferences
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