TIJORAT BANKLARIDA RAQAMLASHTIRISH ASOSIDA MOLIYAVIY XIZMATLAR SIFATINI OSHIRISHNING USTUVOR YO‘NALISHLARI
DOI:
https://doi.org/10.5281/zenodo.23230034Abstract
Tijorat banklarida raqamlashtirish asosida moliyaviy xizmatlar sifatini oshirishning ustuvor yo‘nalishlari tadqiq etilgan. O‘zbekiston Respublikasi Markaziy banki, Jahon banki va Osiyo taraqqiyot banki ma’lumotlari iqtisodiy, qiyosiy va statistik usullar asosida tahlil qilingan. Tadqiqot natijalari raqamli moliyaviy xizmatlar qamrovining kengayganini, shu bilan birga, ulardan foydalanish chuqurligi, mijozlar ishonchi va xavfsizlik ko‘rsatkichlarini yanada takomillashtirish zarurligini ko‘rsatdi. Moliyaviy xizmatlar sifatini oshirish maqsadida sifat indeksini joriy etish, ochiq banking tizimini rivojlantirish hamda firibgarlikka qarshi yagona tizimni shakllantirishga qaratilgan uchta amaliy taklif ishlab chiqilgan.Keywords
raqamlashtirish, tijorat banklari, moliyaviy xizmatlar sifati, raqamli transformatsiya, masofaviy bank xizmatlari, mobil banking, fintex, ochiq banking, sun’iy intellekt, moliyaviy inklyuzivlik, mijoz tajribasi, kiberxavfsizlik, naqd pulsiz to‘lovlar, raqamli bank, SERVQUAL, E-S-QUAL, bank raqobati, bank tizimi islohotiReferences
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