Generаl Cоncept and Principles of Quаlity Mаnаgement System

Abstract

A Quality Management System (QMS) is a systematic approach aimed at continuously monitoring and improving
the quality of products and services in organizations, ensuring production meets consumer requirements. The general
concept of QMS implies that quality must be formed and controlled not only in the final product but throughout the
entire production process. This system is based on international standards, particularly the ISO 9000:2015 series. The
fundamental principles of quality management include customer focus, leadership commitment, employee involvement,
process-based approach, integrated management, continuous improvement, fact-based decision making, and mutually
beneficial relationships with interested parties. These principles play a critical role in achieving an organization’s strategic
goals. This work discusses the essence of QMS, its core principles, their practical application, and the benefits it brings to
enterprises. Additionally, the relevance of implementing QMS in the national economy and ways to enhance its effectiveness
are analyzed. Research results indicate that effective application of QMS is a key factor in increasing organizational
competitiveness and gaining customer trust